Terms of Service

By accessing or using the Trackosteps platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a binding contract between you ("Customer", "you") and [COMPANY NAME] ("Trackosteps", "we", "us", "our").

Trackosteps is a Software-as-a-Service (SaaS) platform for delivery operations management, including:

• Order management
• Driver dispatching and tracking
• Proof of delivery capture
• Invoicing (including ZUGFeRD/UBL)
• CMR document generation
• Customer-facing tracking pages

Detailed feature lists are available at /pricing/ and may be updated from time to time.

To use the Service, you must create an account at app.trackosteps.com. You agree to:

• Provide accurate, complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

You must be at least 18 years old and authorized to bind your business to these Terms.

4.1 Plans

Subscription plans (Starter, Professional, Business, Enterprise) are described at /pricing/. Each plan has different features, limits, and pricing.

4.2 Trial Period

New customers receive a 14-day free trial. No credit card is required to start. After the trial:

• If you select a plan, billing begins immediately
• If you do not select a plan, your account becomes read-only for 30 days, then is deleted

4.3 Billing

Subscriptions are billed monthly or annually in advance. Annual subscriptions are non-refundable except where required by law. Monthly subscriptions can be canceled at any time, effective at the end of the current billing period.

All fees are exclusive of VAT, which will be added where applicable.

4.4 Price Changes

We may change subscription prices with 30 days' notice. Changes take effect at the next renewal. You may cancel before the new price applies.

You agree NOT to:

• Use the Service for illegal activities
• Reverse engineer or attempt to access the source code
• Resell or sublicense the Service without our written permission
• Upload malicious code or attempt to breach security
• Exceed plan limits without upgrading
• Use the Service to harass, defame, or harm others
• Violate the privacy or rights of third parties

We reserve the right to suspend or terminate accounts that violate these rules.

You retain ownership of all data you upload to the Service ("Customer Data"). We process Customer Data solely to provide the Service, in accordance with our Privacy Policy and any Data Processing Agreement (DPA) executed between us.

Upon termination, you may export your data within 30 days. After that period, we delete Customer Data unless legally required to retain it.

We strive for 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible.

We are not liable for downtime caused by:

• Force majeure events
• Third-party services outside our control
• Customer-side network or hardware issues
• Maintenance windows

8.1 By You

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

8.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment after a 7-day grace period
• Illegal activity
• Extended inactivity

We will provide reasonable notice except in cases of severe violation.

Trackosteps, the Service, software, design, content, and trademarks are owned by us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your business operations.

You may not copy, modify, distribute, or create derivative works without our written consent.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be error-free, secure, or meet your specific requirements. Use of the Service is at your own risk.

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for lost profits, lost data, or business interruption

Some jurisdictions do not allow limitations on certain warranties or damages, so the above may not fully apply to you.

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights
• Your Customer Data

These Terms are governed by the laws of [GERMANY / your jurisdiction], excluding conflict of law principles. Any disputes shall be resolved in the courts of [CITY], [COUNTRY].

For EU consumer disputes, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

We are not obligated to participate in alternative dispute resolution proceedings.

We may update these Terms periodically. Material changes will be communicated via email or in-app notice 30 days in advance. Continued use after changes constitutes acceptance.

• Severability: If any provision is found unenforceable, the rest remains in effect.
• No Waiver: Failure to enforce a provision is not a waiver.
• Entire Agreement: These Terms (plus any DPA, Order Form, or SLA) constitute the entire agreement.
• Assignment: You may not assign these Terms without our consent. We may assign them in a merger or sale of business.